1. Information We Collect
When you use our website, make a booking, or interact with our services, we may collect the following types of information:
Personal Information Provided by Users
Full Name
Email Address
Phone Number
Passport or ID Number (if required for booking verification)
Payment Information (processed securely through third-party payment providers)
Billing Address
Special Requests (such as dietary restrictions or accessibility needs)
Booking Information
Trip details (selected package, dates, number of guests, and preferences)
Guest details (name, nationality, age, and emergency contact information)
Technical & Usage Data
IP Address
Browser type and version
Device Information
Cookies and tracking data (see Cookies & Tracking Technologies section below)
Empowering Local Communities
Sustainability is also about people. We are committed to:
Employing and training local Dayak and Melayu communities, providing fair wages and career opportunities.
Partnering with local artisans, guides, musicians, and homestay providers to ensure economic benefits remain within the community.
Supporting educational programs, including Ransel Buku, a local initiative providing library services to riverside villages.
Sustainable Growth for Future Generations
We believe that tourism should be a force for good. That’s why we continuously seek new ways to:
Reduce our environmental impact through green technology and energy-efficient solutions.
Raise awareness about climate change, deforestation, and the importance of conservation.
Encourage guests to travel responsibly, with respect for local cultures and ecosystems.
2. How We Use Your Information
We use the collected data for the following purposes:
To Process Bookings: Managing your reservation, sending booking confirmations, and providing customer support.
To Improve User Experience: Analyzing website performance, troubleshooting technical issues, and personalizing content.
To Ensure Security & Fraud Prevention: Verifying payments, preventing fraudulent activities, and safeguarding user accounts.
To Communicate with You: Sending booking confirmations, travel updates, check-in reminders, payment notifications, or important policy updates.
To Comply with Legal Obligations: Ensuring compliance with local regulations and responding to legal requests if required.
3. How We Protect Your Data
We implement a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
SSL Encryption: Secure data transmission to protect your sensitive information.
Secure Payment Processing: Payments are handled through third-party PCI-compliant payment processors.
Restricted Access: Only authorized personnel have access to user data, and they are required to follow strict confidentiality obligations.
4. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:
Service Providers & Payment Processors: We use third-party payment gateways and booking management software to process transactions securely.
Legal Compliance: If required by law or in response to valid legal requests, such as government regulations or court orders.
Business Transfers: If Wow Borneo undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
5. Cookies & Tracking Technologies
Our website uses cookies and tracking technologies to enhance your browsing experience. Cookies help us understand user behavior, improve website performance, and provide personalized recommendations. You can choose to disable cookies in your browser settings, but this may impact certain website functionalities, including booking capabilities. For more details, see our [Cookies Policy].
6. Your Rights & Data Control
Depending on your location, you may have rights over your personal data, including:
Access & Correction: You may request access to your stored personal information or request corrections.
Data Deletion: You may request deletion of your data unless we are legally required to retain it.
Marketing Preferences: You can opt out of promotional emails at any time by clicking "unsubscribe" in our emails.
Withdraw Consent: If you previously consented to data collection, you may withdraw consent for future use.
To exercise these rights, please contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms, external travel guides, or payment gateways). We are not responsible for their privacy policies, and we encourage you to review their terms before sharing your data.
8. Data Retention
We retain your personal data only as long as necessary to fulfill booking services, comply with legal obligations, resolve disputes, and enforce agreements.
Booking Data: Retained for up to [X] years as required for record-keeping and legal compliance.
Marketing & Analytics Data: Retained until you withdraw consent or request deletion.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website, and we will notify users of significant updates.
Last updated on: [Insert Date]
10. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Email: [email protected]
Address: [Insert Physical Address]
Phone: [Insert Phone Number]
